SCOTTY'S AUTO REPAIR

951-697-7708 | 6240 Box Springs Blvd Suite C Riverside, CA 92507

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 951-697-7708 or make an appointment online!

What Our Customers Are Saying

The Best Auto Repair Shop in Riverside and Moreno Valley for over 20 years. The are Knowledgeable about all our cars. I highly recommend them for Smog's and all repairs. Awesome Shop, give them a call!

Alice M.

My family never trusted anybody but my father to work on all of our vehicles, when he passed away three years ago we were all desperate to find someone that we could trust to work on our vehicles. When we found Scotty's and saw the way that he and his wife ran the business we knew the entire family would stick with Scotty's because of their sincere honesty, their affordability and their family oriented way of running the business. I highly recommend Scotty's!

Hannah J.

Scotty's Auto Repair is amazing! I wouldn't take my care anywhere else. The owners and staff are all incredible people!

Doug C.

Scott and his team are among the best mechanics in the area...and even more important, they have integrity! They stand behind their work and will do whatever is necessary to make it right! I have absolute confidence in the work they do!

Willie B.

I brought my 2007 4Runner in for a smog check. As always I was provided excellent service. Scott had me out in less than 45 minutes and that included a courtesy check of the entire vehicle. Always a great experience at Scotty's.

Stu K.

Scotty's has time and again demonstrated incomparable service. Our latest experience involved a last minute smog test for a private vehicle sale. With one phone call, Caren was able to brief me on all of the requirements and immediately get me in to have the car smog tested. Scotty's literally saved the day. Thank you for being such a great business to deal with. It's truly a pleasure!