Best Auto Repair, Riverside

CONTACT US
Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

951-697-7708 | 6240 Box Springs Blvd Suite C Riverside, CA 92507

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 951-697-7708 or make an appointment online!


What Our Customers Are Saying

reviewicon

The Best Auto Repair Shop in Riverside and Moreno Valley for over 20 years. The are Knowledgeable about all our cars. I highly recommend them for Smog's and all repairs. Awesome Shop, give them a call!

reviewicon

My family never trusted anybody but my father to work on all of our vehicles, when he passed away three years ago we were all desperate to find someone that we could trust to work on our vehicles. When we found Scotty's and saw the way that he and his wife ran the business we knew the entire family would stick with Scotty's because of their sincere honesty, their affordability and their family oriented way of running the business. I highly recommend Scotty's!

reviewicon

Scotty's Auto Repair is amazing! I wouldn't take my care anywhere else. The owners and staff are all incredible people!

reviewicon

Scott and his team are among the best mechanics in the area...and even more important, they have integrity! They stand behind their work and will do whatever is necessary to make it right! I have absolute confidence in the work they do!

reviewicon

I brought my 2007 4Runner in for a smog check. As always I was provided excellent service. Scott had me out in less than 45 minutes and that included a courtesy check of the entire vehicle. Always a great experience at Scotty's.

reviewicon

Scotty's has time and again demonstrated incomparable service. Our latest experience involved a last minute smog test for a private vehicle sale. With one phone call, Caren was able to brief me on all of the requirements and immediately get me in to have the car smog tested. Scotty's literally saved the day. Thank you for being such a great business to deal with. It's truly a pleasure!

  • STAR Certified Test and Repair Shop
  • ASE Master Technician
  • Jasper
  • IATN (International Automotive Technicians' Network)
  • ALL-DATA
  • IDENTIFIX
  • Mitchell1
  • Jasper
  • BG Products
  • Hertz
  • Centennial
  • AAA approved
  • Car Care Aware
  • Call Us For Service: 951-697-7708