Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 951-697-7708 or make an appointment online!


What Our Customers Are Saying

The Best Auto Repair Shop in Riverside and Moreno Valley for over 20 years. The are Knowledgeable about all our cars. I highly recommend them for Smog's and all repairs. Awesome Shop, give them a call!


-Alice M.

My family never trusted anybody but my father to work on all of our vehicles, when he passed away three years ago we were all desperate to find someone that we could trust to work on our vehicles. When we found Scotty's and saw the way that he and his wife ran the business we knew the entire family would stick with Scotty's because of their sincere honesty, their affordability and their family oriented way of running the business. I highly recommend Scotty's!


-Hannah J.

Scotty's Auto Repair is amazing! I wouldn't take my care anywhere else. The owners and staff are all incredible people!


-Doug C.

Scott and his team are among the best mechanics in the area...and even more important, they have integrity! They stand behind their work and will do whatever is necessary to make it right! I have absolute confidence in the work they do!


-Willie B.

I brought my 2007 4Runner in for a smog check. As always I was provided excellent service. Scott had me out in less than 45 minutes and that included a courtesy check of the entire vehicle. Always a great experience at Scotty's.


-Stu K.

Scotty's has time and again demonstrated incomparable service. Our latest experience involved a last minute smog test for a private vehicle sale. With one phone call, Caren was able to brief me on all of the requirements and immediately get me in to have the car smog tested. Scotty's literally saved the day. Thank you for being such a great business to deal with. It's truly a pleasure!


-N. Peterson

An online search yielded multiple glowing reviews for Scotty's Auto Repair, and we are happy to report that our experience was a positive and anxiety-relieving process. Samantha (aka "Sam") was patient and informative during our phone discussions regarding our options. Manager Kelly gave us sage advice regarding the engine replacement and delivered a smoothly running vehicle--at a fair price--on the day promised.


-Chris I.

As usual, Scotty's delivered! Quick and complete. Total came in slightly under what was originally quoted. It is very hard to find an honest mechanic, but Scotty's fits the bill.


-Anthony M.

Great customer service...car needed some work done to pass smog, Scotty's fixed the problem...car passed. Thank you!


-John R.

This is an honest, family owned and operated business. We have been going here for years, and we trust Scotty's completely!


-Anonymous

I discovered "Scotty's" several years ago and have been a loyal customer since. Scott is the ONLY mechanic I allow to work on my vehicles because he's professional, knowledgeable, thorough, and respects fine automobiles. In fact, he treats my Lexus better than the Riverside Lexus dealer! The front-desk gal, Caren, knows more about vehicles than a lot of mechanics and I absolutely trust her to give me honest and accurate advice. Do yourself and your vehicle a favor and hook up with Scotty, Caren, and Sam for service, value, and courtesy.


-Mel G.

Brought my civic in for an electrical issue. Turned out to be very minor. They completely reasonable in fee. They had it done quick, and I was on my way. Also, they are super nice.


-Sean P.

My service van was overheating and I had product that needed to be delivered. This place was the closest in Maps, so I stopped here. The staff here is so friendly, and the mechanics fixed my issue and got me back on the road in no time. Highly recommended!


-Aaron H.

Scotty's Auto Repair was truly a find. They worked to determine the problem with my vehicle and then worked to find the best parts to fix it. We did not end up having the repairs done since we opted for a new vehicle. Scotty's will be my go to place for any repairs that I may need in the future. Sam and Raven will work with you to get you the best work and price for that work.


-Timothy J.

Scotty's is great! Very Honest and every time I take my Saturn Vue there I know I won't get ripped off. I won't go anywhere else for auto repair. Give them a try, you won't be disappointed!


-Michelle S.
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